Measuring Progress

Shared Services of Alaska Governance

The Department of Administration (DOA) established the Forward Together governance structure in 2020 to ensure department business needs are met at the same time enterprise-wide administrative processes are implemented effectively, on time and on budget, and with the anticipated outcomes.

SSoA has established foundational program management documents to improve documented procedures, clarify services through SLAs, increase accountability of SSoA through key performance indicators and automated business intelligence reporting, and improve transparency and supporting documentation for chargebacks paid by departments.

 

Document

Accounts Payable-
Travel & Expense

Program Overview Documents

Overview Fact Sheet

PDF

Strategy Map & Balanced Scorecard

PDF

AAPEX Progress Update

Summary Table

Procedures | Operational Data

Process Maps | Diagrams

GAX | IN | PRC | PCard

Travel | Emergency Travel

Documented Procedures

Summary Table

Automated Operational Data Reporting

Power BI

Services | Performance | Cost

Service Level Agreement

FY21

Key Performance Indicator Scorecard

4/2021 Scorecard |
Supporting Documentation

Chargeback Memo

FY22

 

The Forward Together governance structure is comprised of three levels: (1) Governance Council, (2) advisory committees, and (3) working groups.  The SSOA-Accounting Advisory Committee's update and program overview report to Governance Council on 12/8/2020 is available at this link [URL]

Levels of Governance

A three tier structure with discrete membership for the purpose of aligning expectations and improving service delivery

 

We are here to assit you. Feel free to reach out.

####

Service Catalog Image

Service Highlights

###

 

Wireless Network

Secure Wireless Networks are available through OIT. Support for a secure wireless network.

  • Routers
  • Installation
  • Support

Get a Quote