Measuring Progress
Shared Services of Alaska Governance
The Department of Administration (DOA) established the Forward Together governance structure in 2020 to ensure department business needs are met at the same time enterprise-wide administrative processes are implemented effectively, on time and on budget, and with the anticipated outcomes.
SSoA has established foundational program management documents to improve documented procedures, clarify services through SLAs, increase accountability of SSoA through key performance indicators and automated business intelligence reporting, and improve transparency and supporting documentation for chargebacks paid by departments.
Program Document |
Accounts Payable- |
Aged A/R - |
Central Mail - |
|
|
Program Overview Documents
|
Overview Fact Sheet |
|
||
|
Strategy Map & Balanced |
|
|||
|
AAPEX Progress Update |
||||
|
Procedures | Operational Data
|
Process Maps | Diagrams |
A/R Sample |
|
|
|
Documented Procedures |
||||
|
Operational Data Reporting |
Report Catalog |
Report Catalog |
||
|
Services | Performance | Cost
|
Service Level Agreement |
|||
|
Key Performance Indicator |
Scorecard |
|||
|
Service Cost Information |
Chargeback Memo |
Service Catalog with |
Chargeback Memo |
|
The Forward Together governance structure is comprised of three levels: (1) Governance Council, (2) advisory committees, and (3) working groups. The SSOA-Accounting Advisory Committee's update and program overview report to Governance Council on 12/8/2020 is available at this link [URL]
Levels of Governance
A three tier structure with discrete membership for the purpose of aligning expectations and improving service delivery
