Measuring Progress

Shared Services of Alaska Governance

The Department of Administration (DOA) established the Forward Together governance structure in 2020 to ensure department business needs are met at the same time enterprise-wide administrative processes are implemented effectively, on time and on budget, and with the anticipated outcomes.

SSoA has established foundational program management documents to improve documented procedures, clarify services through SLAs, increase accountability of SSoA through key performance indicators and automated business intelligence reporting, and improve transparency and supporting documentation for chargebacks paid by departments.


  Program Document

Accounts Payable-
Travel & Expense

Aged A/R -
Debt Recovery

Central Mail -
Print Services


Program Overview Documents


  Overview Fact Sheet




  Strategy Map & Balanced




  AAPEX Progress Update

Summary Table



Procedures | Operational Data



  Process Maps | Diagrams

GAX | IN | PRC | PCard

Travel | Emergency Travel

A/R Sample
Limited Collection Treatment
AARDR End-to-End
Onboard Overview






  Documented Procedures

Procedures Catalog

Procedures Catalog

  Operational Data Reporting

Report Catalog
Automated Power Bi

Report Catalog



Services | Performance | Cost



  Service Level Agreement



  Key Performance Indicator

Supporting Documentation

Supporting Documentation

  Service Cost Information

Chargeback Memo

Service Catalog with
 Contingency Fee Structure

Chargeback Memo


The Forward Together governance structure is comprised of three levels: (1) Governance Council, (2) advisory committees, and (3) working groups.  The SSOA-Accounting Advisory Committee's update and program overview report to Governance Council on 12/8/2020 is available at this link [URL]

Levels of Governance

A three tier structure with discrete membership for the purpose of aligning expectations and improving service delivery


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