Program Documentation

SSoA has established foundational program management documents to improve documented procedures, clarify services through SLAs, increase accountability of SSoA through key performance indicators and automated business intelligence reporting, and improve transparency and supporting documentation for chargebacks paid by departments.

	Program Document	Accounts Payable- Travel & Expense	Aged A/R - Debt Recovery	Central Mail - Print Services
Program Overview	Overview Fact Sheet	PDF	PDF	PDF
Procedures \| Operational Data	Process Maps \| Diagrams	GAX-PRC \| IN PCard Travel	Limited Collection Treatment Onboarding Schedule
	Documented Procedures	Procedures Catalog	Client Information Sheet
	Operational Data Reporting	Report Catalog Automated Power BI	Report Catalog
Services & Performance	Service Level Agreement	FY24	SLS
Services & Performance	Key Performance Indicator Scorecard	Scorecard Supporting Documentation	Scorecard

Measuring Progress

Program Documentation

Program Document

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