Measuring Progress

Shared Services of Alaska Governance

The Department of Administration (DOA) established the Forward Together governance structure in 2020 to ensure department business needs are met at the same time enterprise-wide administrative processes are implemented effectively, on time and on budget, and with the anticipated outcomes.

SSoA has established foundational program management documents to improve documented procedures, clarify services through SLAs, increase accountability of SSoA through key performance indicators and automated business intelligence reporting, and improve transparency and supporting documentation for chargebacks paid by departments.

 

  Program Document

Accounts Payable-
Travel & Expense

Aged A/R -
Debt Recovery

Central Mail -
Print Services

 

Program Overview Documents

 

  Overview Fact Sheet

PDF

PDF

PDF

  Strategy Map & Balanced
  Scorecard

PDF

PDF

PDF

  AAPEX Progress Update

Summary Table

 

 

Procedures | Operational Data

 

 

  Process Maps | Diagrams

GAX | IN | PRC | PCard

Travel | Emergency Travel

Limited Collection Treatment

Onboard Overview

 

 

 

 

 

  Documented Procedures

Procedures Catalog

Procedures Catalog

  Operational Data Reporting

Report Catalog
Automated Power Bi

Report Catalog

 

 

Services | Performance | Cost

 

 

  Service Level Agreement

FY22

FY22

  Key Performance Indicator
  Scorecard

Scorecard
Supporting Documentation

Scorecard
Supporting Documentation

  Service Cost Information

Chargeback Memo
FY22

Service Catalog with
 Contingency Fee Structure

Chargeback Memo
FY22

 

The Forward Together governance structure is comprised of three levels: (1) Governance Council, (2) advisory committees, and (3) working groups.  The SSOA-Accounting Advisory Committee's update and program overview report to Governance Council on 12/8/2020 is available at this link [URL]

Levels of Governance

A three tier structure with discrete membership for the purpose of aligning expectations and improving service delivery

 

We are here to assit you. Feel free to reach out.

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